Set up a subscription offer

Launching a subscription offer with a DIY-specialised distributor

Problems

• Provide a renting offer for alarms / boilers / water softeners
A defensive action for alarms, facing competing renting offers proposed by banks or CCTV companies.

• Keep purchases under control
The brand wishes to secure its margin over purchases as well as the quality of its suppliers.

• Secure high customer satisfaction level
The brand keeps an eye on the quality of service providers and their capacity to integrate a large volume of cases.

CLEODIS’s answer

• A SUBSCRIPTION INTERFACE THROUGH DISTRIBUTION CHANNEL

- WEB -
- IN SHOPS -

• ORGANISATING RELATIONSHIPS WITH VARIOUS SUPPLIERS

• TREATING CUSTOMER POSITION WITH ACCOUNT MANAGEMENT
- Direct debit
- Recovery

• SET UP A SPECIFIC INDEPENDENT SERVICE FOR CUSTOMER COMPUTING ENVIRONMENT